Terms & Conditions

Welcome to Sun Studio:
This site is owned and operated by Sun Studio. Following are the rules or "Terms" and notices that govern use of this site ("Site"). By using this Site, you agree to be bound by these Terms and all applicable laws and regulations governing this Site. Sun Studio reserves the right to change these Terms at any time, effective immediately upon posting on the Site. If you do not agree to be bound by these Terms, please do not use this Site. Sun Studio is not responsible for typographical or photographic errors on this Site.

Permitted Use:
You are only authorized to view and to retain a copy of pages of this site for your own personal use while visiting the site or shopping at Sun Studio. The content and software on this Site are the property of Sun Studio, its suppliers, or affiliates, and are protected by U.S. and international copyright laws. Unless specifically authorized in writing by Sun Studio or the original copyright owner, none of the Site material may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted or copied in any form or by any means for commercial use. All copyright and other proprietary notices contained in the Site materials are to be retained. Modifications to the Site materials are strictly prohibited.

User Contributions to the Site:
There are many opportunities for you to contribute to the Site. These include, among others, uploading photos, articles, links or other materials, which collectively, we call "site content". Sun Studio is not liable or responsible for any content provided by its users or other third parties to the site ("User content"). The contributions of third parties do not necessarily represent the view or opinions of Sun Studio. Sun Studio cannot preview User content before it appears. Users can be held liable for any illegal or prohibited User content they provide to the Site, including among other things, infringing, defamatory or offensive materials. However, if you discover this kind of material on the Site, please promptly notify us at info@sunstudio.com We will investigate your claim and take appropriate action. If you post any original content to the Site by electronic mail or otherwise, we will treat it as non-confidential and non-proprietary to you. By posting it to the Site, you authorize us to use or allow others to distribute, reproduce or otherwise use the content. Sun Studio is not liable for any lost data resulting from the operation of our Site and/or the enforcement of these Terms. We urge all users to maintain their own back up versions of any content they submit to the Site.

Other Content on the Site:
The information contained in this Site, including all images, illustrations, designs and photographs not contributed as personal information or User content are copyrights, trademarks or other intellectual property of Sun Studio, our affiliates or subsidiary companies. All other trademarks, service marks, logos, slogans, domain names and trade names (collectively "Marks") are the properties of their respective owners. Sun Studio disclaims any proprietary interest in Marks and other intellectual property other than its own.

Links and Search Results:
This Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Sun Studio has no control over these sites or their content. Sun Studio cannot and does not guarantee, represent or warrant that the content contained in referred sites is accurate, legal and/or inoffensive. Sun Studio does not endorse the content of any third party site, nor can we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Sun Studio for any damages or losses whatsoever resulting from your use of the Site to obtain search results and/or to link to another site. However, if you have a problem with a link from the Site, please let us know at info@sunstudio.com and we will investigate the link and take appropriate action.

Prohibited Content:
The following is a partial list of the kind of content which is illegal or prohibited on the site.

  • Is patently offensive to the online community, such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
  • Is or could be harmful to minors;
  • Harasses or advocates harassment of another person;
  • Involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
  • Promotes information that you know is false, misleading, or promotes illegal activities or conduct, is abusive, threatening, obscene, defamatory or libelous;
  • Is or promotes an illegal or unauthorized copy of another person's work, such as providing pirated computer programs or links to them, provides information to circumvent manufacture-installed copy-protect devices; providing pirated content or links to pirated content files;
  • Contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);
  • Displays pornographic material of any kind;
  • Provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18;
  • Provides instructional information about illegal activities such as making or buying illegal weapons; violating someone's privacy; providing or creating computer viruses;
  • Solicits passwords, personal identifying information for commercial or unlawful purposes from other users;
  • Engages in commercial activities and/or sales without Sun Studio prior written consent, such as contests, sweepstakes, barter, advertising, pyramid schemes, etc.

Prices on the Site:
The prices advertised on this Site are for Internet orders. Prices, inventory and availability are subject to change without notice. We reserve the right to limit sales, including also the right to refuse sales, to re-sellers.

Violation of the Terms:
You understand and agree that Sun Studio may, without prior notice, terminate your access to the Site and remove any unauthorized User content, if Sun Studio believes, in its sole discretion, that the User content you provided has violated or is inconsistent with the Terms or with the intended use, or that you have violated the rights of Sun Studio, another User, or the law. Sun Studio may release user information about you if required by law or subpoena, or if release of the information is necessary or appropriate to address unlawful or harmful activity.

Privacy:
We believe that your privacy and the privacy of all our users is important. Please review our privacy policy. If you are under the age of 13 you should not post information about yourself on the Site without the permission of a parent or guardian.

U.S. Export Controls:
Software from this Site is further subject to United States export controls. No software from this Site may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using the Software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

Important Disclaimers:
Sun Studio does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Site or any content, search or link on it. The Site and its content are delivered on an "as-is" and "as-available" basis. Sun Studio cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. Sun Studio disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. Sun Studio will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, punitive and consequential damages.

Disputes:
This Site is operated by Sun Studio, with offices in the United States. If there is any dispute about or involving the Site, by using the Site, you agree that the dispute will be governed by the laws of the State of Tennessee without regard to its conflict of law provisions. You agree to personal jurisdiction by and venue in the state and federal courts of the State of Tennessee, County of Shelby.

Indemnity:
You agree to indemnify and hold Sun Studio, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.

Return Policy:
If for any reason you are unhappy with the quality of your purchase, please return it to us or a full refund.

Shipping Methods:
You pay a shipping & handling charge based on the value of your order. This charge will automatically be calculated for you at checkout.  Orders for Alaska, Hawaii and U.S. Territories* require additional shipping charges. (Note: Qualifying U.S. Territories have 5-digit USPS Zip Codes)

Shipping Options:
We ship Standard Ground (within 7 business days). We also offer Expedited (2-4 business days), FedEx ® 2 Day Air (2 business days), and FedEx ® Overnight Air (next business day) delivery options unless otherwise noted on the product page. Delivery by Friday is available for most of our products for Overnight Air or 2-Day Air service to any address in the 48 connected states as long as we receive your order by 1:00 PM EST, Thursday for Overnight Service, or by 1:00 PM EST, Wednesday for 2-Day Air service.  Online orders are shipped via UPS.

Payment Methods:

Ordering online or by phone:
We accept  most major credit cards for online orders, including American Express, VISA, MasterCard  and Discover. If you're new to ordering online, we encourage you to read our security and privacy page. You can order online with the utmost confidence that your credit information is safe and secure.

Ordering by mail:
If you choose to send us your order by US mail, we accept personal check, money orders.

How to Order:

Order Online

  1. Shopping Cart. As you navigate our site, add as many items to your shopping cart as you wish. To see what is in your Shopping Cart, click on the Shopping Cart link at the top of any store page.
  2. Wish List. In addition to purchases made today, a Wish List is provided so that you may pre-shop for future purchases as well. At anytime, you can access your Wish List by clicking on the My Account link at the top of any store page.
  3. Checkout. Checkout begins with the Shopping Cart.

Checking out is a 3-step process:

  1. Shipping/Billing Address(s). If you have previously shopped with us, your shipping/billing information is already saved. If this is your first time with us, simply enter the Shipping/Billing address. Click Continue.
  2. Shipment Summary. A summary of your order is displayed and an opportunity to enter any special instructions you may have is provided. Click Continue. You may also apply any coupons or gift certificates to the order.
  3. Payment Information. The last step in the checkout process. Enter credit card information and click Complete Order.We've tried to make our online ordering process as easy as possible. If you ever have any questions, please feel free to call us at (800) 441-6249.

Order by Phone
If you prefer to order by phone, call us toll-free to talk to one of our courteous Customer Service representatives. Our number is 1-800-441-6249. Please have your credit card handy. You can also use that number if you have any questions about the products we offer, or need help selecting the right product for your pet.

Credit Card Verification
All orders on our site are encrypted using Secure Socket Layer (SSL) technology - one of the most prevalent and secure systems available online. SSL is an extremely complex form of cryptography that makes it virtually impossible for a third party to decrypt any personal information you provide. You can rest assured that your personal and credit card information is protected when transmitted online. You can find detailed information about SSL technology and how it works online using any of the search engines.

FAQs:

How can I access my account? Ordered online before?
If you have previously ordered from us online, you can access your account through our Login page, either by clicking the "My Account" button, or the "Sign in" button both conveniently located on the top menu bar of practically every page of our website. You then have two ways to log in.

What if I can't log in because I forgot my password?
Click on the "Forgot Your Password?" link on the sign in page.  Enter your email address and press the 'Continue' button.  Your password will be sent to you via email.  You will then be able to access your account by following the login instruction in the "How can I access my account?" paragraph above.

What if I want to change my password and/or e-mail address?
After you log in to your account, click on "Edit My Profile." Your first name, last name and email address will automatically appear.  For security reasons, your current password is not displayed. Simply enter the information requested and press the Save button.

What if I am a new customer?
As a new customer you do not yet have an account, and don't need one in order to browse and make your selections.  Once you make your selections and "Checkout" you will be asked to enter the information needed to get your order on its way to you. An account will then be created automatically for you and the next time you order, you just follow the instructions above on accessing your account.

Do you use cookies on your website?
We use cookies to make your shopping experience with us easy and convenient. If you would like to prevent your browser from accepting new cookies or disable cookies altogether, the Help button on your computer's toolbar should tell you how.

How secure is my Credit Card information?
We store your credit card information in a secure database which is completely separate from the website. Even when you log in using your email address and password we do not display your full credit card number. If you happen to log in to our website using a cookie, for your security, your stored credit card number is not used.

Who can I contact if I have other problems or questions?
If you have questions about these Terms and Notices, or want to contact us for any reason, please contact us at (800) 441-6249 or send us an e-mail at info@sunstudio.com Our hours of operation are Monday through Friday 8:00 a.m. CT - 5:00 p.m. CT.

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